Lochinvar is a leading manufacturer of high-efficiency water heaters, boilers, and pool heaters, widely used in both residential and commercial applications. As advanced as their equipment is, even the best systems can run into issues or require technical assistance. That’s where Lochinvar tech support comes into play—providing expert guidance, troubleshooting, and resources to keep your systems running efficiently.
In this article, we will explore the services offered by Lochinvar’s technical support team, how to contact them, the most common issues users face, and why professional support is critical for your heating equipment.
Why Lochinvar Tech Support Matters
Trusted Help for Advanced Technology
Lochinvar products are built with cutting-edge technology, including smart control systems, modulating burners, and integrated diagnostics. While these features offer exceptional performance and efficiency, they also require specialized knowledge for maintenance and troubleshooting.
Whether you’re a homeowner, HVAC technician, or building manager, having access to Lochinvar tech support ensures you’re never alone when something goes wrong.
Protecting Your Investment
Lochinvar systems can represent a significant investment. Timely support not only helps resolve issues faster but also prevents small problems from turning into expensive repairs. Using authorized tech support also helps maintain your product warranty.
How to Contact Lochinvar Tech Support
Lochinvar provides several channels for technical support. Depending on your needs and the urgency of the issue, you can choose the most convenient method:
1. Phone Support
Lochinvar offers direct technical assistance through their dedicated support line:
📞 Technical Support Phone Number: 800-722-2101
📅 Hours: Monday – Friday, 8 AM – 6 PM (CST)
This is the fastest way to get help if you’re dealing with a time-sensitive issue or need step-by-step assistance over the phone.
2. Email Support
For less urgent matters or detailed documentation requests, Lochinvar provides email support.
📧 Email: techsupport@lochinvar.com
Include your product model number, serial number, a detailed description of the issue, and any error codes if applicable.
3. Online Resources and Support Center
Lochinvar’s official website includes a comprehensive support portal, offering:
-
Product manuals
-
Installation guides
-
Troubleshooting documents
-
Software and firmware updates
-
Training videos
🔗 Website: www.lochinvar.com
Common Issues Addressed by Lochinvar Tech Support
Here are some of the most common problems Lochinvar tech support helps resolve:
1. Error Codes and System Alarms
Lochinvar units feature advanced diagnostics that display error codes. These can indicate anything from flame detection problems to temperature sensor faults. Tech support can help interpret these codes and guide you through solutions.
2. Ignition and Flame Failure
Ignition failures can occur due to gas supply issues, dirty sensors, or component malfunctions. Lochinvar support helps verify gas pressures, inspect igniters, and identify necessary part replacements.
3. Temperature Fluctuations or Inconsistent Heating
If your boiler or water heater is not maintaining a steady temperature, support staff can help troubleshoot mixing valves, circulation pumps, or control board settings.
4. Wi-Fi Connectivity or App Issues
Smart Lochinvar models like the CREST and Noble series come with remote access and monitoring capabilities. Support can assist with connecting your unit to Wi-Fi, app setup, and troubleshooting remote monitoring issues.
Tips Before Contacting Lochinvar Tech Support
To ensure faster and more effective support, prepare the following information before reaching out:
-
Model Number and Serial Number of your Lochinvar unit
-
Date of Installation
-
A Detailed Description of the issue, including error codes if any
-
Photos or Videos of the error message or system interface (if applicable)
Having this data on hand helps the support team diagnose the problem quickly and accurately.
Lochinvar Technical Training and Certification
H2: Get Certified and Stay Informed
In addition to offering tech support, Lochinvar provides extensive training for HVAC professionals. These training programs are ideal for contractors and service technicians looking to specialize in Lochinvar systems.
H3: Onsite and Virtual Training Options
-
Factory Training: Held at Lochinvar’s headquarters in Lebanon, Tennessee.
-
Online Training: Self-paced courses available 24/7.
-
Webinars: Regularly scheduled live sessions on topics like installation best practices and troubleshooting.
H3: Certification Benefits
Becoming a Lochinvar Certified Technician allows you to:
-
Provide warranty service
-
Access exclusive technical resources
-
Boost your credibility and career in the HVAC industry
For more details, visit the Lochinvar Training Portal.
Lochinvar Warranty and Service Support
H2: Understanding Your Warranty Coverage
All Lochinvar products come with a limited warranty. Depending on the model, this may include:
-
Parts Coverage (typically 2-5 years)
-
Heat Exchanger Coverage (up to 10 years on some models)
To ensure warranty claims are processed smoothly, Lochinvar tech support can help you:
-
Verify warranty eligibility
-
File a claim
-
Locate authorized service providers
Always keep a copy of your purchase invoice and installation documentation.
Why Choose Lochinvar Support Over Third-Party Services?
While independent HVAC technicians can often service Lochinvar units, there are clear benefits to using Lochinvar’s official tech support or authorized service providers:
-
Access to proprietary diagnostics and parts
-
Certified knowledge of Lochinvar-specific systems
-
Faster, more accurate solutions
-
Support backed by the manufacturer
Choosing Lochinvar tech support means peace of mind and protection for your investment.
Conclusion: Reliable Support When You Need It Most
Lochinvar’s reputation for quality is matched by its commitment to customer support. Whether you’re troubleshooting an error code, installing a new unit, or maintaining a complex commercial boiler system, Lochinvar tech support offers the expertise and resources to keep things running smoothly.
Final Tips:
-
Keep your system well-maintained to avoid common issues.
-
Don’t hesitate to contact support at the first sign of trouble.
-
Take advantage of Lochinvar’s training and certification programs if you’re in the HVAC field.
For prompt and professional help, reach out to Lochinvar tech support today.
